Refund and Payment Policy

This page states the refund and payment terms Zerovyn currently operates. Where a term depends on the engagement rather than a house rule, it says so instead of inventing a number.

Current commercial model

Zerovyn sells defined technology engagements: software, AI systems, automation and product engineering work, scoped and priced in a written proposal. There is no subscription product, no digital download and no online checkout on this website today. When any of those exist, this page changes first.

Online payment is not active. Zerovyn does not currently process payments through this website. The deposit schedule, currency, invoicing cadence and tax treatment for a specific engagement are set in the written proposal for that engagement. Payment terms are a Founder-approved item and are not invented here in advance of a live payment method.

Deposits

Where a proposal carries a deposit, the deposit secures the calendar and the team for the stated start date. Work does not begin before the deposit is received. The deposit is not a fee for a deliverable; it is a commitment on both sides.

Cancellation by you

You may cancel an engagement at any point on written notice. You pay for work already completed up to the cancellation point, invoiced at the rates in the proposal. Any deposit covering work not yet started is refunded. Where a material change in scope originates with you and the work already done is no longer usable, that work is still payable — it was done in good faith on your description.

Cancellation by Zerovyn

If Zerovyn cannot deliver what was agreed, you are told promptly, and any payment for work not started is refunded in full. Zerovyn does not keep a deposit for a project it is not going to complete.

Defects and rework

A defect reported within the warranty period stated in the proposal is fixed at no further cost. This is a remedy, not a refund: the objective is working software, not a partial repayment for software that does not work. A refund is not issued for a defect that is being remedied within the agreed period.

What is not refundable

  • Work already completed and accepted under the proposal's acceptance terms.
  • Third-party costs incurred on your behalf — licences, infrastructure, external services — which Zerovyn has already paid and cannot recover.
  • Work blocked by information, access or decisions that Zerovyn requested and did not receive.

Failed payments and chargebacks

If a payment fails, work pauses until it is resolved and the delivery date moves accordingly. If you initiate a chargeback for work that was delivered, the matter is treated as a contractual dispute and the deliverables' licence is suspended until it is resolved. Talk to us first — most disputes are a scope conversation, and a chargeback makes that conversation harder.

Taxes

Tax treatment depends on the jurisdiction of the engagement and is stated in the proposal. Zerovyn does not currently hold a GST registration number to publish, and will not display one until it exists.

Effective  28 September 2026 Last updated  28 September 2026 Contact  legal@zerovyn.com