Terms of Service
These terms govern your use of zerovyn.com and any software, automation or AI service Zerovyn provides to you under an agreement. If you have a signed statement of work, that document governs the delivery and these terms govern the relationship around it. Where the two conflict on a delivery point, the statement of work prevails.
1. Acceptance
Using the site, sending an enquiry, or commissioning work means you accept these terms. If you do not accept them, do not use the site or the services.
2. The services
Zerovyn provides technology services: AI software development, autonomous agent systems, automation, SaaS and product engineering, web application development, API integration and related technical work. The public website also carries a chat assistant that answers questions about those services. The assistant is a convenience, not a contract: nothing it says constitutes an offer, a quote, or a warranty unless a person confirms it in writing.
3. Enquiries, proposals and quotes
A proposal or quote is based on what you describe. If the description turns out to be materially incomplete or incorrect, the scope, timeline and price are revised before work starts, and you are told why. A quote is valid for 30 days from issue unless it says otherwise. No work begins on the strength of a chat reply alone.
4. Payment
5. Deliverables and acceptance
Deliverables are defined in the statement of work. Each is delivered for review, and acceptance is either your written confirmation or the expiry of a review period stated in the proposal. Acceptance is not unreasonably withheld: if you identify a specific defect within the review period, it is fixed; silence after the review period constitutes acceptance.
6. Your responsibilities
You provide accurate information, timely access to the systems and people the work requires, and decisions within the timelines the proposal sets. Delays caused by unavailable access or unanswered questions are not Zerovyn's responsibility and will adjust the delivery date accordingly.
7. Intellectual property
On full payment, the intellectual property in custom deliverables created specifically for you transfers to you, excluding components Zerovyn developed before or independently of the engagement and any third-party material included under its own licence. Zerovyn may describe the engagement in general terms in its own portfolio unless the proposal states otherwise.
8. AI-assisted development
Zerovyn uses AI tools in its own work — research, drafting, code generation, analysis and automation. Where AI was used in producing a deliverable, a person reviewed it before delivery. AI output is treated as a draft, not as a result. The limitations of this are stated on the AI disclosure page.
9. Acceptable use
The site and the services may not be used for anything unlawful, for unauthorised access to systems, for the distribution of malware, for sending unsolicited bulk mail, or to circumvent security controls. The full list is on the acceptable use page, which forms part of these terms.
10. Third-party services
Deliverables often integrate services Zerovyn does not operate. Their terms, pricing, uptime and data handling are theirs. Zerovyn is responsible for the integration, not for the third party's service.
11. No warranty beyond the written agreement
Services are provided as described in the statement of work. Zerovyn does not promise that software is free of defects, that any AI output is accurate, or that a business outcome, revenue figure, search ranking or performance level will result. Defects reported within the warranty period stated in the proposal are remedied. See the disclaimer.
12. Limitation of liability
To the extent the law permits, Zerovyn's liability for any single claim is limited to the amount actually paid for the engagement, or to the fee for the specific deliverable at issue, whichever is smaller. Zerovyn is not liable for indirect or consequential loss — lost revenue, lost profit, missed opportunity — arising from the services. Nothing here limits liability that the law does not permit you to limit.
13. Termination
Either side may terminate for a material breach that is not remedied within 14 days of written notice. You may end an engagement at any point on written notice; you pay for work completed up to that point and Zerovyn hands over what exists. On termination for your convenience, the deposit for work not yet started is refunded per the refund policy.
14. Changes
Services change, and these terms change with them. Material changes are notified to clients in engagement before they take effect. Continued use after the effective date is acceptance.